Refund policy

Returns

OUTPLAY accepts eligible return requests made within 7 calendar days after delivery.

For a preference-based return, the bat must be unused, unplayed, unaltered, and in the condition in which it was delivered. The original grip, labels, accessories, and packaging must be included. A receipt or other proof of purchase is required.

To request a return, contact OUTPLAY at outplaycricket@gmail.com or +91 60063 37982 before sending the product. Approved returns must be sent to:

OUTPLAY

Main Chowk, Sangam Naina

Bijbehara 192124

Jammu and Kashmir, India

Items sent without prior return approval might not be accepted.

For a preference-based return, the customer is responsible for the return-shipping cost. OUTPLAY will explain the approved return method before the product is sent back.

Damaged, incorrect, or materially misdescribed orders

Please inspect the order promptly after delivery. Transit damage, an incorrect product, or a product that materially differs from its advertised description should be reported within 48 hours where reasonably possible. Clear photographs or video may be requested so OUTPLAY can assess the issue. An unboxing video can help but is not mandatory.

When OUTPLAY confirms transit damage, an incorrect item, or a materially misdescribed item, OUTPLAY will bear the reasonable return-shipping cost and offer a replacement or refund, as appropriate. The 48-hour reporting request does not remove any right available under applicable consumer law.

Manufacturing defects and product suitability

A suspected manufacturing defect should be reported within 7 calendar days after delivery. OUTPLAY may request photographs, video, order details, and a description of how the bat was used. When a manufacturing defect is confirmed, OUTPLAY will offer a replacement or refund and bear the reasonable return-shipping cost.

The founding bat is intended for hard-tennis balls, soft-tennis balls, and lightweight synthetic balls. It is not designed for leather balls, heavy synthetic balls, or similarly hard or heavy balls. Damage caused by use with an incompatible ball, misuse, deliberate impact, modification, poor storage, or normal wear is not treated as a manufacturing defect.

Willow is a natural material. Differences in grain, shade, texture, and minor cosmetic appearance are not defects when they do not affect safe use and the product otherwise matches its description. This clause does not cover undisclosed damage or a material mismatch with the advertised product.

Cancellations and partial cash on delivery

An order may be cancelled without charge before dispatch. Any amount already paid, including the INR 500 partial-COD advance, will be refunded in full.

If a customer cancels after dispatch or refuses delivery for a reason not caused by OUTPLAY or the courier, OUTPLAY may deduct only the actual forward and return courier costs from the INR 500 advance. The deduction will never exceed INR 500. OUTPLAY will tell the customer the amount deducted and the reason, and will refund any remaining balance.

For a fully prepaid order cancelled or refused after dispatch for a reason not caused by OUTPLAY or the courier, OUTPLAY may deduct only the actual unrecoverable forward and return courier costs before refunding the balance. OUTPLAY will disclose the amount and reason; it will not impose an arbitrary cancellation penalty.

If cancellation, non-delivery, return, or refusal results from an OUTPLAY error, confirmed transit damage, a confirmed defect, an incorrect item, or another failure attributable to OUTPLAY, the customer will receive a full refund, including the INR 500 advance.

Refunds

OUTPLAY will notify the customer after receiving and inspecting a returned product. When a refund is approved, OUTPLAY will initiate it within 7 calendar days.

OUTPLAY will inspect a returned product without unreasonable delay.

Prepaid amounts will normally be returned to the original payment method. When that is not possible, including some partial-COD orders, OUTPLAY may request the customer's UPI or bank details and issue the refund through UPI or bank transfer. Payment providers and banks may take additional time to post the refund.

Nothing in this policy limits rights available under applicable Indian consumer law.